BOOKING AND CLINIC POLICIES

Please review our booking policies before scheduling.

BOOKING POLICY

NEW CLIENTS: A $50 non-refundable deposit is required to secure your booking.

Consultations do not require a deposit. Appointments are confirmed once the deposit is received.

CANCELLATION & RESCHEDULING POLICY

Every situation will be considered on an individual basis. We kindly ask for the following notice:

- 48+ hours’ notice: Your deposit may be transferred to one future appointment.

- Less than 24 hours’ notice: A $50 cancellation fee will apply.

- Same-day cancellations New clients: Your non-refundable deposit will be forfeited. A new deposit is required to secure any future appointment. Returning clients: A $50 cancellation fee will apply.

NO-SHOW POLICY

New clients: Forfeited deposit.

Returning clients: A $50 no-show fee.

REFUND & PAYMENT POLICY

Refunds: All sales on treatments, products, and services are final. Contact us within 48 hours with any treatment concerns.

Payment: Due at the time of service.

We accept Cash, Debit, Credit, and Afterpay. Prepaid packages must be paid in full before your first session.

LATE ARRIVAL POLICY

Please arrive on time. Clients arriving more than 10 minutes late may have their appointment shortened or rescheduled out of courtesy to the next client. If rescheduled, deposit or cancellation fees apply.

CONSENT & HISTORY FORMS

For your safety, all clients must complete and sign consent forms and a medical history questionnaire BEFORE treatment.

Please notify us of changes to your medical history, medications, or pregnancy status prior to your visit.

Our policies protect everyone’s time, safety, and care. Thank you for choosing Phases Aesthetics! 🤍